1. We at Tom & Lily Co. have made every possible effort to display the colour of our products that appear on the site as accurately as possible. However, the actual colours, you see will depend on your monitor screen or mobile so we cannot guarantee that your monitor’s display of a colour will be accurate. Due to reflection of light effects, it may vary a little which is beyond our control and we shall not entertain any such claims regarding the exchange of product.
2. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian to make any purchase from us and at the same time we do not hold any responsibility towards any misuse of the product purchased by you (The User).
3. Tom & Lily Co. will not be responsible for any damage suffered by users due to any negligence in using the product purchased from www.tomandlilyco.com. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction, or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, or under any other cause of action.
4. Tom & Lily Co. will take “Full Responsibility” * of your Order. This means that we will ensure you that all the goods will be packed and dispatched in perfect “GOOD CONDITION” and to ensure smooth delivery to your doorstep we will use all best courier services. The term “Full Responsibility” means packing the goods in perfect conditions at the time goods leaving the warehouse and also we do take utmost care in packing the goods as per their sizes, weight, volume, etc. so you need not worry about our highly efficient packaging system. If you receive any item in defective or damaged condition, we request you to make a video of unboxing the parcel so that we can be sure about the genuine claim regarding the parcel items.
5. The prices and availability of products are subject to change without prior notice at the sole discretion of Tom & Lily Co. so no disputes shall be entertained.
6. Request for cancellations of orders once placed on Tom & Lily Co. official website www.tomandlilyco.com shall not be entertained. If at all we have to accept any cancellation there would be a charge of 10% of the total amount (excluding shipping amount) of the order as restocking fees. However, after placing an order, the customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 2 Hours of placing an order. For cancelling your order, you will have to get in touch us by sending an email at tomandlilyco@gmail.com giving your Order Number.
7. Once the order is placed at Tom & Lily Co. no changes can be made in order thereafter.
8. Tom & Lily Co. reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the User shall be informed of the same.

Note: In this case, no restocking fees would be charged.

1. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by Tom & Lily Co. for re-delivery shall be claimed from the User before re-dispatch of the order.
2. In the case of COD orders if the order is not accepted by the user at the time of delivery for any reason then there shall be fees of Rs 200/- which will be outstanding and will be charged at the time of the next order. And no orders shall be accepted without that penalty.
3. By placing the order The User agrees to give accurate, authentic, and true information. Tom & Lily Co. reserves the right to confirm and validate the information and other details provided by the User at any point of time. If any such User details are found not to be true wholly or partly, We have the right in its sole discretion to reject the registration and debar the User from using the services of www.tomandlilyco.com without prior intimation whatsoever.
4. Tom & Lily Co. will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user. The User must exclusively use his/her own card on the site at the time of purchase.
5. tomandlilyco.com will not be responsible for any kind of import duties/ taxes in the client’s country. The liability to pay import duties will be on the client’s side.
6. Tom & Lily Co. provides no warranty, either express or implied with respect to any product, and specifically disclaims all other warranties, including, without limitation, warranties for merchant ability, non-infringement, and fitness for any particular purpose. Tom & Lily Co.’s sole obligation and liability for product defects shall be, at Tom & Lily Co.’s option, to replace or issue store credit only against any manufacturing defect (Manufacturing defect will be solely decided by company) to buyer. In no event shall Tom & Lily Co. exceed the buyer’s purchase price.
7. At Tom & Lily Co. we do take care of complaints related to delivered parcels only if informed within 48 hours of delivery. No complaints shall be entertained regarding the wrongly ordered product by you (The User). This is done in the interest of the consumer to avoid any fake complaints and products.
8. This agreement is constructed in accordance with the applicable laws of India. The Courts at Kolkata shall have exclusive jurisdiction in any proceedings arising out of this agreement.
9. Do not forget to check our Shipping and Returns Policy before placing an order.